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Welcome to Lights 'n Bulbs

Customer Service

Shipping & Delivery
Items ship once the order has been completed. You can request to ship a partial order and backorder remaining items.

Shipping methods
Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your address.

LightsnBulbs offers a variety of shipping methods to meet your needs:
    Standard Shipping — Delivers within 7 business days after shipping.
    Expedited Shipping — Delivers within 4 business days after shipping. Shipping charges are based on the total weight of the order.

Shipping costs
Shipping costs are calculated and displayed before you complete your order on the LightsnBulbs website. You can also see shipping costs on the Order Acknowledgment email and on online Order Status. We keep you informed.

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

You can visit online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.
Privacy & Security
At LightsnBulbs we know how important it is to protect your personal information. We make every customer experience safe and secure and have developed this Privacy Policy to outline our guidelines for the collection and use of personal information.

Personal Information
Personal information typically includes your name, address, phone number, and email address. You can always choose not to provide us with any of your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you requested. For example, we can only process online orders if you have provided us with certain financial information. With your consent we may use your personal information for a number of different purposes, for example to:
    - Fulfill requests for products, services or information
    - Provide customer services
    - Administer contests or promotions
    - Offer new products and services
    - Measure and improve the effectiveness of our Web Sites or our marketing endeavors and in our online offerings to your preferences.
Consent of Information
Use In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the product you have purchased if you provide us with your address and phone number. In other cases, we will ask you to give your express consent to use your personal information to advise you of products or services that may be of interest. You always have the opportunity to "opt out" of having your information used for this purpose. If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-mail we send you will tell you how to decline further e-mail.
Our websites
While using our websites, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information). We use this information to complete your transaction and to apply for access to certain special features and functions of the websites. If you choose not to provide requested personal information, you will not be able to use certain features of the websites and you will not be able to engage in transactions through the websites. With any of the services on our websites, we may also use your personal information to contact and correspond with you and to respond to your inquiries. With your consent, we may send to you, from time to time, email or other communications regarding goods or services we believe will interest you.
Information Collected Automatically
Like many other websites, we automatically collect certain non-personal information regarding website users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the website, the Internet address of the website from which you linked directly to the website, the operating system you are using, the sections of the website you visit, the website pages read and images viewed, and the content you download from the website.
Cookies
Our website uses "cookies", a technology that installs a small amount of information on a website user's computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of the website. For example, the information provided through cookies is used to recognize you as a previous user of the website (so you do not have to enter your billing information every time), to offer personalized web page content and information for your use, to track your activity at the website, to respond to your needs, and to otherwise facilitate your website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.
Tracking information
We may use non-personal information to compile tracking information reports regarding website user demographics, website traffic patterns, and website purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by website users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.
Returns & Replacements
Returns are valid within (14) days of original purchase date unless otherwise specified.
Exchanges of equivalent products are valid within (30) days from the original Invoice date on defective products only, unless otherwise specified.
All NEW Items carry a one (1) year limited warranty, unless otherwise specified.
All Special orders item ales are Final.
Returns will not be accepted on items that are missing packaging or that have been physically altered, modified or damaged (a re-stocking fee may apply). LightsnBulbs also reserves the right to refuse returns deemed to be an abuse of our return policy.

* Components sold to and installed by the customer are done so at the customer’s own risk. LightsnBulbs is not liable for any damage to the customer’s existing equipment caused by, but not limited to any defects or incompatibility issues with any components purchased from LightsnBulbs.

Return Merchandise Authorization (RMA)

All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation originally included.

A valid RMA number must be written clearly on the outside of the shipping packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to MemoryExpress.com. Therefore, we recommend that all items shipped to us be insured for damage or loss. Returns from Canadian Customers must be shipped to our Canadian warehouse address:

(RMA #___________________)
Address
Address
Address
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Ordering
Cancellations
Our commitment is to provide you with the most accurage product at all times. With our commitment to quality, our policy is that all cancellations or changes must be received no less than two (2) calendar days before your order confirmation date. Example: If you receive your order confirmation on a Monday, any changes or cancellations must be requested by Wednesday at 3pm to avoid penalty.
Telephone Orders
For the fastest possible service it’s best to order online, but please feel free to call in your order as well. Call us at XXX.XXX.XXX
Order Confirmation
After ordering, you will receive an automatically generated email confirmation that also acts as your receipt.
Payment, Pricing & Promotions
Credit Cards
You may pay for your orders with major credit cards. Currently, we accept Visa®, MasterCard®, and American Express®.

Generally, credit cards are not charged until we either ship the item(s) to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any applicable taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order. If you ordered a special delivery item, you will be charged once a delivery time is confirmed.

At checkout, please carefully provide your exact name, billing address and telephone number that is on your credit card statement. Any incorrect information can cause a delay in processing your order. We also may need to verify the billing address and credit card owner for orders that have a delivery address that is different from its billing address and for large orders. This will require you to send us a copy of your credit card billing statement, valid ID and a photocopy of the credit card.

PayPal
PayPal allows consumers with an email address to securely, conveniently and cost-effectively send and receive payments online using your existing financial bank accounts and credit cards to make real-time payments. PayPal is an efficient way to send a payment for items purchased on the internet and is much less time-consuming than writing and mailing paper checks. And unlike checks, which can take days to clear, most PayPal transactions clear instantly. It’s always free to send money, you receive your items faster, and it’s secure and private.

Sales Tax Policy
We collect Sales Tax in British Columbia, Canada on the total amount of your order.

LightsnBulbs.com is based in British Columbia and as an online retailer with a physical business presence in a particular province, such as business offices or distribution warehouses; we are required to collect sales tax for customers in British Columbia, Canada. Purchases from all other provinces than British Columbia will not be subject to sales tax; however, consumers who live in a province that collects sales tax are technically required to pay the tax directly to the province even when an Internet retailer doesn’t collect it. This is referred to as “use” tax rather than sales tax.

Promotional Codes
Promotional Codes used on purchases are debited at the time an order is placed. Digital Coupons will automatically be redeemed to your purchase total, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupons cannot be replaced if lost, stolen, deleted or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded.

Credit Card Security
The LightsnBulbs.com Security Guarantee protects you while you shop at the LightsnBulbs.com Web-Store, so you never have to worry about credit card safety. We guarantee that every transaction you make at the LightsnBulbs.com Web-Store will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at the LightsnBulbs.com Web-Store. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, AOL and Apple’s Safari’s browser. This ensures that only the LightsnBulbs.com Web-Store can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.